New NYC Health Benefit ID Cards Effective July 1, 2020
GHI-CBP/ Empire BlueCross BlueShield
You and your eligible dependents will be receiving new GHI-CBP/ Empire BlueCross BlueShield ID Cards in the month of July 2020.
Please begin using these new member ID cards on July 1, 2020, when they go into effect.
You’ll notice your member ID number has changed.
- Your EmblemHealth card has an 11-digit member ID number that begins with the letter “K.” Use this card when you see your doctor or have a medical service not done in a hospital. For example, lab test, x-ray, or MRI.
- Your Empire BlueCross BlueShield card has a 9-digit member ID number that begins with the letter “K.” Use this card when you receive care in the hospital.
- If you have any family members on your plan, they will now get their own ID cards. If they do not receive their new cards by June 22, 2020, please call the EmblemHealth number on your card.
- Empire BlueCross BlueShield added the Emblem Behavioral Health Services phone number to the back of your card to support you and your family.
- Carefully check your personal information on these cards. If you have any questions, call the Customer Service number on the back of your card.
- In case of an emergency, it’s a good idea to always carry both cards with you. Please be sure to present both cards when receiving health care services.
- Once you begin using these new cards on July 1, 2020, please destroy any other member ID cards you have.
Questions? If you have questions about your EmblemHealth plan, call (212) 501-4444. If you live outside of New York, call (800) 624-2414 between 8:00 a.m. to 6:00 p.m., Monday to Friday. A Customer Service representative will be happy to help.
If you have questions about your Empire BlueCross BlueShield plan, call (800) 433-9592. Their hours are 8:30 a.m. to 5:00 p.m., Monday to Friday. Or, visit their website at www.EmpireBlue.com/NYC
Express Scripts PICA Program
Starting July 1, 2020, please use the new PICA Prescription ID cards showing your new member PICA ID number to use your prescription drug plan. Express Scripts is mailing these new ID Cards to all active and non-Medicare retired City of New York members.
- These cards, with your new PICA ID number, replace any previous PICA Express Scripts member ID cards you may have, and should be used by all covered family members. Please give this card to your pharmacy the next time you have a prescription filled for an injectable or chemotherapy medication. This will allow the pharmacy to process your prescription correctly.
- PICA is a prescription drug benefit program, administered by Express Scripts, that is provided to you and your eligible dependents. It is made available through the joint efforts of the City of New York Office of Labor Relations and the Municipal Labor Committee. All employees, non-Medicare retirees, and their non-Medicare dependents enrolled in a health plan offered by the City’s Health Benefits Program receive coverage for self-injectable and chemotherapy medications through the PICA Program.
- As of July 1, please use the new PICA Prescription ID card when you fill specialty medications through Accredo, an Express Scripts specialty pharmacy. Accredo will need your new PICA ID number to process your prescriptions. You will also use your new PICA ID number if you fill medications at a network retail pharmacy or from the Express Scripts Home Delivery Pharmacy.
If you have any questions about your PICA prescription plan, please register or log in at www.express-scripts.com
Or call Patient Customer Service at 1 (800) 467-2006.
